Shipping & Delivery Policy

At Zhezho.com, we aim to deliver your orders quickly and safely. Here's everything you need to know about our shipping process:

Order Processing

• All orders are processed and dispatched within 1–2 business days (Monday to Saturday, excluding public holidays).

Delivery Timeline

• Tamil Nadu, Kerala & South India: 4-6 working days

• Rest of India: 6-14 working days
  Delivery times may vary slightly depending on your location and external factors such as weather or courier delays.

Shipping Partners

We ship via reliable logistics partners, including India Post, Delhivery, Shiprocket, XpressBees, and other trusted courier services.

Order Tracking

Once your order is dispatched, you'll receive a tracking link via WhatsApp, SMS, or Email so that you can follow your package every step of the way.

Shipping Charges

• Free Shipping on all orders above ₹250.

• Combo Offers: Enjoy discounted shipping or free gifts with select combos, as highlighted on our top banners and promotional sections.

Important Delivery Information

• Please double-check your delivery address and phone number before placing your order.

• Zhezho.com is not responsible for delays or non-delivery caused by incorrect or incomplete address details.

• If your package is marked undelivered or returned by the courier, our team will contact you to arrange re-shipping.

Return Policy

Returns are accepted only if the product delivered is damaged.

To initiate a return:

1. The customer must record a clear package opening video (unboxing video) as proof.

2. Email the video along with your order ID and issue details to support@zhezo.com.

3. Once approved by our team, the damaged item must be returned via post to the provided return address.

Please note:

• Returns without a valid unboxing video will not be accepted.

• Return shipping costs are to be borne by the customer.

• Return requests are not accepted after 02 (Two) days from the date of delivery.